Exchange, Return & Refund Policy

At IRFA, we follow a customer-friendly policy to ensure your shopping experience is smooth and stress-free. We are always here for you — both before and after your purchase. As an additional measure, we kindly ask you to read the following terms and conditions before placing an order.

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No Exchange or Refund

We do not offer refunds or exchanges unless the product is damaged or incorrectly delivered.

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Exchange Policy (Damaged/Wrong Delivery)

You may request an exchange only in the following cases:
• Damaged or defective product received
• Incorrect item delivered

📌 Important Conditions:
• The issue must be reported within 24 hours of delivery via WhatsApp: +971 56 253 4524.
• A parcel opening video is mandatory for verification. Without this, we will not be able to process your request.
• Products must be unused, unworn, unwashed, undamaged, with all original labels, tags, and packaging intact to qualify for exchange.
• Once verified, we will replace the product at the earliest possible courier facility. If the same design is unavailable, a credit note of equal value will be issued, valid for 30 days.

✅ Please note: All products shipped from our warehouse undergo three layers of quality check, and the process is recorded for reference. However, in the rare case of an issue, we are committed to resolving it promptly.

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Non-Exchangeable / Non-Returnable Items
• Orders with size issues (please check the size guide carefully before purchase)
• Sale items
• International/overseas orders

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Cancellation & Refund Policy
• No cancellations or refunds are entertained once the order is placed.

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With these guidelines, our goal is to keep your shopping experience transparent and worry-free.

Thank you for choosing IRFA